Safety
Safety isn't a feature. It's the entire foundation.
Every session facilitated through Heidi is strictly nonsexual. This is non-negotiable for both clients and providers. Any violation results in immediate account suspension.
Every new client-provider pairing must begin with a Meet session (30 min, public location). This is required before any other session type is available. It exists to establish in-person comfort before longer or private sessions.
Every provider on Heidi has completed: government ID verification, a full criminal background check, a 30-minute video interview with the Heidi team, and our safety and boundary training.
Automated check-in at 45 minutes into any session over 60 minutes. If you don't respond within 10 minutes, Heidi's operator is alerted automatically with your name, provider name, location, and emergency contact.
The 'I need help' button is visible on every screen during an active session. Tap once to access three options: immediate operator alert (delivered within 30 seconds), session end, or incident report.
Both parties review and confirm the service boundary agreement before every booking. Violations are taken seriously and result in immediate suspension.
Sessions at a client's address are only available after a completed Meet session with that provider. The $20 Meet session is required before any private location booking can be made.
If something doesn't feel right — before, during, or after a session — contact the Heidi safety team at safety@heidiapp.com. We take every report seriously.
Questions? Contact our safety team at safety@heidiapp.com